Even the most expertly crafted resume is still just a Cliff’s Notes version of a person’s career — a laundry list of proficiencies. The best resumes do tell stories, but they can never tell the whole story.

Good team building happens between the lines of a resume. The more useful lens is always the how, not the what. Because the how is where all of a person’s life experiences combine to produce a perspective no one else can replicate.

What kind of questions does the person ask? How do they solve problems? Are they afraid to ask for help? How do they organize their time? How do they communicate with colleagues? Do they have a positive attitude?

A great resume can hide a poor employee. A poor resume can hide a great one.